Privacy Policy

1. Information We Collect

When you register for or use the SITAA trade portal, we may collect information you provide such as your name, email address, phone number, company name, business type, and other business or contact information used to review and manage trade access.

We may also receive basic technical information associated with use of the website, such as browser or device information, IP address, timestamps, and service or security logs generated by the systems that operate the portal.

2. How We Use Information

We use information to review trade registrations, provide and administer account access, operate live inventory features, respond to diamond inquiries, communicate with customers, maintain security, troubleshoot the portal, and support our business relationship with you.

Information you include in a WhatsApp or email inquiry may be transmitted through the communication service you choose and will also be subject to that service provider’s own privacy practices.

3. Selected Stones & Browser Storage

The website may use browser storage on your device to remember selected stones and improve continuity while you use the portal. Browser-stored selections can generally be removed by clearing site data in your browser or by using the selection controls provided on the website.

4. Service Providers

We use third-party technology and service providers to host, secure, authenticate, maintain, and operate parts of the website and business systems. These providers may process information on our behalf as necessary to provide their services.

Certificate, video, laboratory, messaging, email, or other external links may take you to third-party services. Their privacy practices are governed by their own policies.

5. How We Share Information

We do not sell personal information through the SITAA trade portal. We may share information with service providers that support our operations, with professional advisers when reasonably necessary, or when required to comply with law, legal process, or legitimate security and fraud-prevention needs.

We may also disclose information in connection with a business reorganization, financing, merger, sale, or transfer of all or part of our business, subject to applicable law.

6. Data Retention

We retain account, business, and communication information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal or accounting requirements, and protect the security of our systems. Retention periods may vary depending on the type and purpose of the information.

7. Security

We use reasonable administrative and technical measures designed to protect information and restrict portal access to authorized users. No internet transmission, storage system, or security method can be guaranteed to be completely secure.

8. Your Choices

You may contact SITAA INC to request correction of business or account information you have provided, or to ask questions about your account and our handling of information. We may need to verify your identity or authority before making certain account changes.

You can control browser-stored information through your browser settings. You may also choose whether to contact us by phone, email, or WhatsApp.

9. Children

The SITAA trade portal is intended for business users and is not directed to children. We do not knowingly offer trade accounts to children.

10. Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The current version and effective date will be posted on this page.